Effective Date: 13 April 2026
North Delta Animal Hospital (“we,” “us,” or “our”) is committed to protecting the personal information of our clients and website visitors. This Privacy Policy describes how we collect, use, disclose, and protect personal information through our website at https://www.ndah.ca and through our communications with you.
We operate in accordance with the Personal Information Protection Act (PIPA) (SBC 2003 c.63) and all other applicable privacy legislation. By using our website or contacting us, you consent to the collection and use of your information as described in this policy.
We collect personal information you provide to us when you:
This information may include your name, phone number, email address, mailing address, and information about your pet.
When you visit our website, certain information is collected automatically through cookies, tracking technologies, and server logs. This may include:
When you contact us through any channel, our communication systems may collect and retain:
We use the personal information we collect to:
We send text messages to clients in accordance with Canada’s Anti-Spam Legislation (CASL). We distinguish between two categories of messages:
Transactional messages are sent on the basis of implied consent arising from your existing relationship with us as a client. These include appointment confirmations, reminders, and service updates directly related to care your pet is receiving or has received.
Marketing messages are sent only with your express consent and may include promotional content, announcements, or other communications not directly related to a specific appointment or service. Your consent will be obtained before any marketing messages are sent.
To unsubscribe from marketing messages at any time, reply STOP to any SMS message from us or contact us at northdeltavets@gmail.com. Transactional messages may continue as part of your active client relationship. Standard message and data rates from your mobile carrier may apply.
Our website uses the following categories of cookies:
When you visit our website, a cookie consent banner will appear, configured by VSA Vet Media Inc. on our behalf. You may accept, decline, or customise your cookie preferences at that time. Non-essential cookies are not placed before you provide your consent. You may update your preferences at any time by accessing the cookie settings on our website.
If your browser or device sends a Global Privacy Control (GPC) signal or a Universal Opt-Out Mechanism (UOOM) signal indicating a preference to limit the collection or sharing of your data, we will honour that signal where technically feasible and where applicable privacy law requires it.
With your consent, we use online advertising platforms to reach visitors who have previously visited our website. This may include the use of cookies and similar technologies to serve advertisements on other websites and platforms based on your prior visit to ours. This practice is commonly referred to as remarketing or retargeting.
Advertising activity is limited to our local service area. We do not conduct national or international advertising campaigns.
You may opt out of interest-based advertising at any time by:
We work with third-party service providers to operate our website, communicate with clients, and deliver our services. These providers are engaged to perform specific functions on our behalf and are permitted to use your personal information only as required to provide those functions. We engage providers in the following functional categories:
We do not name specific vendors or platforms in this policy. All third-party providers are required to handle your personal information in accordance with applicable privacy legislation and our contractual requirements.
North Delta Animal Hospital uses AI-assisted communication tools to support administrative functions. This section describes how those tools are used and how they may affect your personal information.
AI-assisted tools used by our practice do not make veterinary or clinical decisions. All clinical judgements, assessments, and care decisions are made exclusively by our licensed veterinary professionals. AI tools are used only to assist with administrative and communication tasks.
Telephone calls to and from North Delta Animal Hospital may be recorded for quality assurance, staff training, and communication management purposes. By contacting us by telephone, you consent to the recording of your call in accordance with the Personal Information Protection Act (PIPA) (SBC 2003 c.63) and all other applicable privacy legislation. Call recordings are retained for a reasonable period consistent with our data retention practices and are protected in the same manner as other personal information we hold.
We use AI-assisted platforms to deliver automated appointment reminders, follow-up messages, and voicemail transcriptions. These tools process your contact information and appointment details to generate timely communications on behalf of our practice. The content of automated communications reflects information already held in your client record and is reviewed by our team on an ongoing basis.
Some interactions with our website or telephone system may involve AI-assisted tools, including automated phone attendants or chat features. Where applicable, these tools will identify themselves as automated. Any personal information you provide during an AI-assisted interaction is collected, used, and protected in accordance with this Privacy Policy.
You have the right to request that a member of our team review any communication or administrative action that was generated or supported by an AI-assisted tool. To make such a request, contact us at northdeltavets@gmail.com or call us at (604) 596-8252.
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, alteration, or disclosure. These measures include secure data storage, access controls, and staff awareness of privacy obligations. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. We will notify affected individuals and the relevant regulatory authority in the event of a breach, as described below.
In the event of a privacy breach that poses a real risk of significant harm to affected individuals, we will notify the Office of the Information and Privacy Commissioner for British Columbia and affected individuals as required by applicable law.
Under the Personal Information Protection Act (PIPA) (SBC 2003 c.63), you have the following rights in relation to the personal information we hold about you:
To exercise any of these rights, please contact us at northdeltavets@gmail.com or at the address listed in Section 16. We will respond within the timeframe required by the applicable statute.
We do not sell your personal information to third parties.
We may share your personal information in the following circumstances:
In connection with our online advertising activities, information collected through cookies and tracking technologies with your consent may be used to serve advertising to prior visitors of our website through third-party advertising platforms. This is conducted on a consent basis in accordance with PIPA (BC) and applicable Canadian privacy legislation.
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental or guardian consent. If you believe we have inadvertently collected personal information from a child under 13, please contact us and we will promptly delete the information from our records.
Our website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policy of any external website you visit before providing personal information.
Our website and social media presence includes links to pages on platforms operated by Meta Platforms, Inc., including Facebook and Instagram. Meta Platforms, Inc. operates under its own privacy policy and data practices, which are separate from and independent of this Privacy Policy. North Delta Animal Hospital is not responsible for how Meta Platforms, Inc. collects, uses, stores, or shares your data through its platforms. We encourage you to review Meta’s Data Policy directly at https://www.facebook.com/privacy/policy/.
We retain personal information for as long as necessary to fulfil the purposes described in this Privacy Policy and to comply with our legal, regulatory, and professional obligations. The retention period for specific categories of information varies based on the nature of the information and the applicable legal requirements. When personal information is no longer required for any of these purposes, it is securely deleted or anonymised in a manner that prevents re-identification.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal obligations, or other operational factors. The effective date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acknowledgement of the updated policy.
This website is designed and managed by VSA Vet Media Inc. on behalf of North Delta Animal Hospital. VSA Vet Media Inc. is not a veterinary practice and does not provide veterinary advice. As our web management service provider, VSA Vet Media Inc. may have limited access to technical website data in connection with website maintenance, optimisation, performance monitoring, and security activities. All such access is governed by applicable privacy legislation and our service agreement with VSA Vet Media Inc. VSA Vet Media Inc. does not use client personal information for any purpose beyond the technical administration of this website on our behalf.
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
North Delta Animal Hospital
8243 120 Street, Delta, BC, V4C 6R1
Phone: (604) 596-8252
Email: northdeltavets@gmail.com
Website: https://www.ndah.ca
